Shipping

We ship orders received before 5pm PT within one to two business days. We currently offer two shipping methods: USPS First Class (3-5 day delivery) and USPS Priority Mail (2-3 day delivery). At checkout, you will have the option to select your shipping method.

Effective 4/17/2020, USPS Priority Mail and First Class Package Services will likely see their two to three-day delivery windows extended to three or four day. Priority Mail Express and Priority Mail Local 1-Day deliveries are not impacted at this time.

Outside the U.S.A, we ship regularly to Canada, Australia, New Zealand, the U.K., most countries in the E.U., Israel, South Africa, the UAE, South Korea, and Japan.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination as required by your local government. You are responsible with ensuring to comply with laws and regulations of the country of destination and may be required to pay these taxes and/or fees in order to retrieve your package in your country. We do not have any responsibility on these additional charges that may apply.

If you are located outside the countries mentioned above, please contact us to see if we can ship our products to your country.

COVID-19 Update: We still accept orders and ship normally. However, there might be some delay by our carrier to deliver your order to your shipping address. We recommend that you check USPS website for the latest service alerts.

  • USA, Canada, Australia, New Zealand, UK: USPS service appears to be normal, yet there might be a delay depending the current situation in each country. During this time, however, signature upon delivery is not required and some delivery guarantees (Express) may not be available.
  • Outside USA: Due to COVID-19, we’re noticing packages overseas are taking a much longer time than usual by USPS, possibly due to new customs procedures at the border. Therefore, only Expedited shipping method is available for all non-US orders at this time. We will use DHL Express to deliver your package, which is the safest and fastest way to deliver packages anywhere in the world.
  • Other countries: Some countries (eg, UAE) may have restrictions. Please check USPS International Service Alerts for the latest update. You can contact us to make sure our carrier can still deliver to your country.

Tracking

After placing an order, you will receive your order ID in our confirmation email. To track your package in real time from the carrier, please click here. If you haven’t received an order confirmation email from us and your credit card or payment account has been charged, please contact us.

If you haven’t received an order confirmation after 1 hour of placing the order on Website, please check your spam box as sometimes your ISP might mistakenly block our emails. If you still don’t have the order confirmation email, please contact us.

BunnyDiapers.com is not responsible for lost or stolen packages. If the tracking status shows “Delivered”, please contact the carrier directly (USPS 1-800-ASKUSPS)

As always, please contact us if you have any questions about your orders and packages.

Returns & Exchange

BunnyDiapers.com is proud to offer quality products with your bunny in mind. Our goal is 100% customer satisfaction. We want you and your bunny to be completely happy with your order from us. If for any reason you are not satisfied or the item doesn’t fit your pet properly, we will gladly accept your timely return of new, unused, unwashed, unaltered, or defective products. Returns and exchanges are accepted on merchandise within 30 days of purchase.  Returned items must be received within 10 days of authorization.

To make a return request, please click here. Return items without proper authorization from us will not be accepted.

Terms and Conditions of Returns include but are not limited to:
  • Only unworn, unused, unwashed, and/or unaltered items can be returned (if your pet only tries on the item for fit, you can return it)
  • Items must be returned with original packaging and tags (if any)
  • Packaged products must be returned brand new, with original packaging and in resalable condition
  • No pet hair, smell, stains on items,and any other sign of use
  • Custom-orders (items that are custom made to your pet’s specific measurements) are NOT returnable, but can be exchanged on a case-by-case basis. Please contact us if you need to exchange a custom order.
  • Original shipping charges are non-refundable
  • Gift cards cannot be exchanged or returned
  • We reserve the right to refuse a return or charge a restocking fee if these conditions are not met. We reserve the right to reject any return not postmarked within 30 days of receipt.

Restocking fee:

  • If the returned item shows signs of use, damage or non-resalable conditions, a restocking fee of up to 50% the original purchase price may be assessed
  • If you had bought the product by mistake or no longer need it, a restocking fee of 10% will be deducted from your order refund
Instructions for Return:
  • Click here to make a return request
  • We will authorize your request for each return/exchange within 1-2 business days of request. We are not responsible for merchandise returned without proper authorization from us
  • Customer is responsible for the shipping cost of the return shipment. If you’d like, you can request a pre-paid shipping label on the Return Request form from us. A flat fee of $8.50 for the pre-paid shipping label will be deducted from the credit refund to your original order
  • We are not responsible for lost, stolen, or damaged return shipments. We strongly recommend that you email us the tracking number of the return package
  • Upon your request and our receipt of the returned products, we will issue refunds for returned products. We will return payment, less shipping charges and/or any restocking fees, to you within 30 days of your request.

COVID19 Update: If you need extra time to mail back the items due to travel restrictions and health concerns during COVID19, please contact us and let us know. We will be more than happy to extend the return period for you.

Order Cancellation

If you need to cancel your order after placing your order, please contact us as soon as possible. We cannot guarantee your order will be cancelled once it has been processed and shipped, but we will try our best to stop the shipment as soon as we receive and process your request. We will confirm with you via email whether or not your order has been cancelled.

All cancelled orders are assessed a 3.5% cancellation fee. This is due to the credit card processor and PayPal not refunding the processing fees when a customer cancels an order.

 

As always, please contact us if you have any questions or require assistance with your orders.