We ship orders received before 5pm PT within one to two business days. We currently offer two shipping methods: USPS First Class (3-5 day delivery) and USPS Priority Mail (2-3 day delivery). At checkout, you will have the option to select your shipping method.
Outside the U.S., we ship internationally to Canada, the U.K., most countries in the E.U., Australia, New Zealand and Japan.
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination as required by your local government. You are responsible with ensuring to comply with laws and regulations of the country of destination and may be required to pay these taxes and/or fees in order to retrieve your package in your country. We do not have any responsibility on these additional charges that may apply.
If you are located outside the countries mentioned above, please contact us to see if we can ship our products to your country.
After placing an order, you will receive your order ID in our confirmation email. To track your package in real time from the carrier, please click here. If you haven’t received an order confirmation email from us and your credit card or payment account has been charged, please contact us.
If you haven’t received an order confirmation after 1 hour of placing the order on Website, please check your spam box as sometimes your ISP might mistakenly block our emails. If you still don’t have the order confirmation email, please contact us.
BunnyDiapers.com is not responsible for lost or stolen packages. If the tracking status shows “Delivered”, please contact the carrier directly (USPS 1-800-ASKUSPS)
As always, please contact us if you have any questions about your orders and packages.
Returns & Exchange
BunnyDiapers.com is proud to offer quality products with your bunny in mind. Our goal is 100% customer satisfaction. We want you and your bunny to be completely happy with your order from us. If for any reason you are not satisfied or the item doesn’t fit your pet properly, we will gladly accept your timely return of new, unused, unwashed, unaltered, or defective products. Returns and exchanges are accepted on merchandise within 30 days of purchase. Returned items must be received within 10 days of authorization.
To make a return request, please click here. Return items without proper authorization from us will not be accepted.
Terms and Conditions of Returns include but are not limited to:
- Only unworn, unused, unwashed, and/or unaltered items can be returned (if your pet only tries on the item for fit, you can return it)
- Items must be returned with original packaging and tags (if any)
- Packaged products must be returned brand new, with original packaging and in resalable condition
- No pet hair, smell, stains on items,and any other sign of use
- Custom-orders (items that are custom made to your pet’s specific measurements) are NOT returnable, but can be exchanged on a case-by-case basis. Please contact us if you need to exchange a custom order.
- Original shipping charges are non-refundable
- Gift cards cannot be exchanged or returned
- We reserve the right to refuse a return or charge a restocking fee if these conditions are not met. We reserve the right to reject any return not postmarked within 30 days of receipt.
- If the returned item shows signs of use, damage or non-resalable conditions, a restocking fee of up to 50% the original purchase price may be assessed
- If you had bought the product by mistake or no longer need it, a restocking fee of 10% will be deducted from your order refund
Instructions for Return:
- Click here to make a return request
- We will authorize your request for each return/exchange within 1-2 business days of request. We are not responsible for merchandise returned without proper authorization from us
- Customer is responsible for the shipping cost of the return shipment. If you’d like, you can request a pre-paid shipping label on the Return Request form from us. A flat fee of $7.50 for the pre-paid shipping label will be deducted from the credit refund to your original order
- We are not responsible for lost, stolen, or damaged return shipments. We strongly recommend that you email us the tracking number of the return package
- Upon your request and our receipt of the returned products, we will issue refunds for returned products. We will return payment, less shipping charges and/or any restocking fees, to you within 30 days of your request.
As always, please contact us if you have any questions or require assistance with your orders.